TrampolinePartsCenter.com

Service Guarantee

-          Safe Quality Products

-          Superior Price (Best Price Guarantee)

-          Excellent Customer Care

-          Easy Return Process

-          Fault-Pay* Free Shipping

-          30 Days Warranty

-          Secure SSL Shopping

Working with the best trampoline part manufacturers in the world makes it possible for us to establish and maintain higher quality levels for our product and service. Our superior quality and increased  confidence is shared with our customers through an excellent service guarantee program.

Manufacturers are ASTM certified, one of the largest standards development organizations in the world and a trusted source for safety and technical standards against materials, products, systems, and services.

With emphasis on safety and high quality parts, we manage to maintain competitive pricing. This is achieved through lean operational practices that minimizes spending and passes the savings on to the customer via better pricing. We guarantee to deliver high quality, safe products that are cost effective, reliable and easy to find.  Our aim is to be a one stop shop for all your trampoline part needs and an informative branch of service professionals that consistently make your shopping experience enjoyable.

We want to let the customer know that it is all about them, to show that we offer a best price guaranteed policy.  If you are able to find a better and lower price than our items on the website (excluding the springs), with the shipping charge amount, we will match the lower price and give you an additional 10% off of the difference.  All you have to do is contact us via phone at 1 (866) 777-8398 and let us know the lower quoted price and we will be more than happy to complete the order by phone.

Customer satisfaction is the driving force of our organization. Even with the most qualified staff of support professionals standing by to facilitate orders and provide knowledgeable solutions,  our focus remains on how we can better serve our customers.

We are available through phone, email and, live chat from Monday to Friday, 8 a.m. to 5 p.m. Pacific Standard Time. Calls received after business hours are handled via auto-attendant and responded to the next business morning. We offer great parts and sound solutions that are guaranteed to save you time and money so if you have questions, need parts, want a replacement product manual or not sure which trampoline part will fit your trampoline, call us, as our friendly customer service agents appreciate spending time with you.

Our Warranty Program extends to our customers, 30 days to review, assess and enjoy the safe and quality benefits of our products. Purchase from us and get the safest, most qualified product in the market. The risk and concerns of buying are completely removed as we will replace your part and pay for the shipping if the part is used as defined by the product manual and is damage within 30 days. Buying from us provides peace of mind. 

Our customer friendly return policy ensures a fast and hassle-free experience as everything is automated. The option to call or email us to facilitate your return request is also available. To contact us, request the return number from within your account and we will respond right away. Through our Fault-Pay Program, we will incur all shipping cost if we are responsible for the inadvertent error. Returns are processed quickly as we prefer to expedite resolution in an effort to keep our customers satisfied.

Website security is paramount and with GeoTrust SSL, i.e., certificates providing up to 256-bit encryption, the highest level of encryption and security is assured. You can trust that all communications between your browser and our fortified site's web servers are private, safe, and secure.

This is our service guarantee and with it comes a high level of trust and safety that you will enjoy while shopping with us. We are here to help you find the right trampoline part while offering you the best online purchase experience in the market. We promise to save you time, money and most importantly, get you jumping again!